Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery takes 3–7 business days. International orders may take longer depending on the destination.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking link by email.

Do you ship internationally?
Yes, Fernglow ships worldwide.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided the product is unused and in its original packaging.

How do I start a return?
Contact us at femke2506@icloud.com with your order number and we'll guide you through the process.

Products

Are your products safe for sensitive skin?
We recommend checking the ingredient list on each product page. If in doubt, contact us before purchasing.

Where can I find ingredient lists?
Full ingredient lists are available on each product page.

Contact

How can I reach customer care?
Via our contact form, or directly at femke2506@icloud.com. We're available Monday–Friday, 2:00 PM–9:00 PM CET.